Ordering, delivery, payment and Luxe — the answers to what we're asked most.
Enter your 6-digit PIN code in the "Check delivery" option in the header of the Luxe page to see whether we cover your area. Coverage is growing — if your PIN isn't served yet, write to [email protected].
Yes. At checkout you can pick a delivery date and a time slot, including a midnight slot for surprises, where available.
Cakes are baked to order and delivered in rigid boxes; chilled items travel temperature-controlled. Bouquets are arranged the same morning they ship.
UPI, credit and debit cards, netbanking and popular wallets at checkout.
Payments are processed by our payment provider over an encrypted connection; cake8door does not store your card number.
Luxe pieces come with premium wrap, a handwritten card and careful white-glove handling. Several pieces can be personalised with monograms or engraving.
Yes — use the concierge form on the Luxe page with your occasion, city and budget, and we'll reply with a proposal.
Contact us as early as possible via the contact page. Whether a change is possible depends on how far your order has progressed — made-to-order items have shorter windows. See our refund & cancellation policy.
A tracking link is sent by SMS and email when your order is out for delivery. For anything else, reach us through the contact page.
Yes. Items marked Today are delivered the same evening by 9 PM when you order by 5 PM. See same-day delivery for how it works.
Yes — choose the midnight slot (11 PM – 12 AM) at checkout. Order by 9 PM for a same-night surprise; the slot costs ₹199. Details on the midnight delivery page.
